As Irish workplaces are experiencing a continuing rise in conflict and disputes, there is growing pressure on HR departments and people managers to resolve these difficult interpersonal scenarios.

What is this webinar about?

This webinar examines informal and formal approaches to resolving workplace conflict including:

• Distinction between informal and formal dispute resolution
• Relevant Codes of Practice
• The status of a written complaint
• When formal procedures are necessary
• Handling atypical situations e.g. grievance raised at exit interview, retracted grievances, etc.
• The dispute resolution service of the WRC

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